Applies to MyAptsOS, MyCivicOS, MyLifeOS, and all MyOS Group applications.
Users of any MyOS Group application may request permanent deletion of their account and associated personal data at any time. Once processed, this action cannot be undone.
Where available, go to your account or profile settings within the app and select the option to delete your account. This is the fastest way to submit your request.
If an in-app option is not yet available for your application, email support@myosgroup.in from your registered email address, including your registered mobile number and the name of your society, ward, or application, and request account deletion.
Once we receive your request, we will verify your identity to protect against unauthorised deletion requests. After verification, your personal data will be deleted within a reasonable period, generally within 30 days.
Some records — such as financial transaction references or information required to comply with applicable legal, tax, or regulatory obligations — may be retained beyond this period where required by law, even after your account is deleted.
Email our support team with your registered details and we'll process your request after verification.